Booking & Cancellation

1. Check availability of date and equipment required by using the booking form on the website.

2. All bookings will be confirmed by Luna Luxe Play upon receipt of a Booking Form.

3. A £25 non-refundable deposit is required to secure the booking on confirmation. An invoice will be sent.

4. Any balance remaining will be due seven days before confirmed Hire date. Payment will be contactless by BACS. 

5. In the event of your cancellation, the deposit is forfeited as it is non-refundable. However, if more than 7 days notice is given the deposit can be transferred to re-book on another day, subject to availability or the Hirer can receive a 50% refund if the full balance has been paid in advance.

6. Any changes to the booking must be received by email and agreed by Luna Luxe Play prior to your Hire.

7. All prices are subject to change at any time (excluding confirmed bookings).

8. If Luna Luxe Play cancels the booking (excludes reasons beyond our control), full monies will be refunded.

9. All products that we provide the prices include hire of equipment between the hours of 9am and 6pm including full set up and clear away plus up to 4hrs of hire for parties unless otherwise stated or agreed.

10. ​

Delivery, Setup and Collection

1. It is the Hirer’s responsibility to check the site measurements for the required package, and also to ensure that there will be adequate space surrounding the play equipment. If sufficient space is not available at the venue site for the package ordered you will still be charged for them.

2. Please allow for the following times: Luna Luxe Play will deliver your chosen equipment to your front door at least 45 minutes before the event to give us time to setup the equipment, and also 45 minutes after the event for Luna Luxe Play, to take down and re-pack the equipment.

3. It is the Hirer’s responsibility to make sure that if they book an outdoor request for the equipment to be set up that they must have a backup plan in case of rain. Luna Luxe Play will not set up equipment  in the rain or if rain is forecast, unless within a commercial marquee with sides.

4. It is the responsibility of the Hirer to ensure easy access to the venue for unloading and loading of equipment. Any restrictions must be reported to Luna Luxe Play prior to the event such as but not limited to, lack of parking, height restriction barriers, stairs, narrow doorways etc. Failure to do so may result in Luna Luxe Play not being able to deliver. 

5. The packages include free delivery to venues within 10 miles of Crystal Palace. Venues beyond 10 miles will incur a delivery fee. Please contact us for details.

6. We will endeavour to deliver on time, but Luna Luxe Play will not be held responsible for delays incurred due to circumstances beyond our control (e.g. traffic problems, bad weather).

7. Luna Luxe Play will include a list of contents form and will have checked off all equipment included during delivery. The Hirer must check that all is included on delivery and any problems reported to Luna Luxe Play. A Safety Rules sheet will be included for guidance.

8. Luna Luxe Play recommends at least a 3ft gap from any obstructions. Luna Luxe Play will not accept any responsibility for accidents, injury or damage during the period of hire and recommend the Hirer take out their own insurance to cover the day. When Luna Luxe Play packs up the equipment the check off form will be completed again so that no equipment is missing, damaged or soiled. The Hirer must inform Luna Luxe Play collecting of any damage, loss or soiling that hasn’t been able to be sorted.

9. Luna Luxe Play will set up the equipment taking into account full safety of the children, and therefore the equipment must not be moved off of the play area during the Hire. Luna Luxe Play will not accept any responsibility for accidents, injury or damage during the period of hire and therefore recommend the Hirer takes out their own insurance to cover the day.

10. Any products damaged after hire Luna Luxe Play will assess any damage and discuss and agree appropriate action with the Hirer. An itemised invoice to cover loss/damage or professional cleaning may be sent after the hire if necessary if costs incurred are over £50. Quotes will be sourced for replacement or mending and any extra costs will be charged to the Hirer.

​

Health & Safety

It is the responsibility of the person who is hiring one of our products to ensure that all possible steps are taken to avoid injury or damage. Please ensure that the following Safety Instructions are followed:

1. The Soft Play has an age limit of 5 years old. Please ensure no one over this age uses the Soft Play

2. Please ensure that our equipment is kept in a clean condition - if we have to have the equipment professionally cleaned before the next hire, then we may have to charge you extra. All Packages will include a pack of anti-bacterial wipes for you to use during your hire if requested. All equipment will be cleaned before and after the Hire by Luna Luxe Play Staff.

3. No food or drinks or chewing gum is to be allowed on or near any of the equipment, this will avoid choking and mess (please note if the equipment is collected in a dirty condition then the person hiring it will incur a cleaning charge).

4. All shoes, glasses, jewellery, badges MUST be removed before using the Soft Play equipment. No face paints, party poppers, coloured streamers or silly string to be used either on or near the Soft Play and equipment.(These can create staining on the vinyl).

5. No smoking near the Soft Play and equipment.

6. A responsible Adult (over 18 years old) must supervise at all times. Luna Luxe Play accepts no liability for any accidents or injuries that may occur whilst the equipment is on hire and recommend the Hirer takes out their own insurance for the day.

7. Always ensure that you limit numbers according to the age and size of children using it.

8. Children must not push, collide, fight or behave in a manner likely to injure or cause distress to others.

9. No pets or sharp instruments to be allowed on or near the Soft Play and equipment.

10. Please ensure that an area of 3 feet (1 metre) around the Equipment is completely clear if necessary.

 

General

1. Ball Pit - please re-bag the balls for us. A scoop has been provided (please keep out of the reach of children).

2. Any damage to the equipment must be reported to Luna Luxe Play as soon as possible, and may result in an additional fee.

3. The Hirer will be responsible for any loss of equipment during the Hire Period and will be charged accordingly.

4. Luna Luxe Play are covered by Public Liability Insurance, and a copy of this is available on request.

 

DISCLAIMER

Please note that all persons using our equipment do so at their own risk. The person/organisation hiring the equipment will be responsible/liable for any damage or injury occurring from or as a result of misuse or reckless use. These guidelines are for the safety of all people using this equipment, and it is the sole responsibility of the Hirer to ensure they are adhered to. Our company cannot accept any responsibility for any injury caused to anyone using this equipment.